This online course has been designed to offer a concise introduction to ITIL (Information Technologies Infrastructure Library) Best Practice.
The main aim of this course is to provide users with the basic reference material they need to familiarise themselves with the concepts and processes on which ITIL best practice is based.
Although this course does not set out to be a substitute for the official training programme, we believe it may be of considerable help both to people wanting to know more about ITIL and those who are aiming to obtain official certification, such as the "Foundation Certificate in IT Services Management".
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IT Management Fundamentals
The Service Desk
Problem Management
Change Management
Release Management
Service Level Management
Service Financial Management
Capacity Management
Service Continuity Management
Availability Management
Security Management