Availability Management

Process

The activities involved in Availability Management include:

• Determining the business's real availability requirements.
• Developing an availability plan estimating future availability needs in the short to medium term.
• Keeping the service operating and recovering it in the event of a fault.
• Running periodic diagnostics on the availability of systems and services.
• Evaluating the service capacity of internal and external suppliers.
• Monitoring IT service availability.
• Preparing progress reports based information gathered on the availability, reliability, maintainability and fulfilment of OLAs and UCs.
• Evaluating the impact of security policies on availability.
• Advising Change Management about the possible impact of a change on availability.

Note: using the buttons on the graphic you can access more detailed information about the links with other IT processes.