Capacity Management

Process Control

It is essential to prepare reports allowing the performance of Capacity Management to be evaluated.

The documentation drawn up must include information about:

• The use of resources.
• Deviations of the real capacity from that planned.
• Analysis of trends in the use of capacity.
• Metrics established for capacity analysis and performance monitoring.
• Impact on quality of service, availability and other IT processes.

The success of Capacity Management depends on a number of key indicators, including:

• Correct forecasting of capacity needs.
• Reducing costs associated with capacity.
• Higher levels of security and availability.
• Greater user and customer satisfaction.
• Compliance with the SLAs.