Capacity Management
Overview
Capacity Management is responsible for ensuring that all IT services are backed by adequate and properly dimensioned processing and storage capacity.
Without proper Capacity Management resources are not used optimally and unnecessary investments are made resulting in additional maintanence and administration costs. Or, worse still, insufficient resources are available, leading to a degradation in quality of service.
The responsibilities of Capacity Management include:
- Ensuring current and future IT capacity needs are met.
- Monitoring the performance of the IT infrastructure.
- Drawing up capacity plans associated with the levels of service agreed.
- Managing and rationalising demand for IT services.
