The four main functions of Configuration Management may be summarised as:
- Controlling all the elements of the IT infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB).
- Providing accurate information about the IT configuration to all the various management processes.
- Interacting with Incident, Problem, Change and Release Management so that they can resolve incidents effectively by finding the cause of the problem rapidly, making the changes necessary to solve it, and keeping the CMDB up-to-date at all times.
- Periodically monitoring the configuration of the systems in the production environment and comparing it with that held in the CMDB to correct any discrepancies.
The interactions and functionalities of Configuration Management are briefly summarised in the following interactive graphic: