Due to its interrelations and interdependencies with other processes, Configuration Management is one of the pillars of the ITIL methodology. This makes its implementation particularly complex.
Although a detailed plan for the implementation of Configuration Management is more than we can offer here, it is worth highlighting the following basic points:
- Put someone in charge: excessive decentralisation may result in a lack of coordination and undermine the whole process.
- Invest in a software tool suitable for the tasks required: manual organisation is impractical.
- Carry out a careful analysis of the existing resources: management of stocks, assets, etc.
- Clearly establish:
- The scope and objectives.
- The level of detail
- The process or implementation: order of importance, Gantt chart, etc.
- Coordinate the process closely with Change Management, Release Management and the Purchasing and Supply Departments
A lack of planning will almost certainly lead to incorrect Configuration Management, with serious consequences for other processes.