ITIL- IT Service Management

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Incident Management > Process
IT Management Fundamentals
The Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Level Management
Service Financial Management
Capacity Management
Service Continuity Management
Availability Management
Security Management


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Incident Management

Process

The diagram below shows the processes involved in proper Incident Management:

Note: using the buttons on the graphic you can access more detailed information about the interrelationships with other IT processes


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