ITIL- IT Service Management

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IT Management Fundamentals > ITIL > Service Delivery
IT Management Fundamentals
The Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Level Management
Service Financial Management
Capacity Management
Service Continuity Management
Availability Management
Security Management


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IT Management Fundamentals

Service Delivery

Service delivery is concerned specifically with the services offered. In particular, it deals with the required service levels, availability, continuity, financial viability, security, and the necessary IT infrastructure capacity.

The interactive diagram below briefly summarises the main aspects of the service delivery methodology defined by the ITIL standards.

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