ITIL- IT Service Management

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IT Management Fundamentals > ITIL > Services Support
IT Management Fundamentals
The Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Level Management
Service Financial Management
Capacity Management
Service Continuity Management
Availability Management
Security Management


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IT Management Fundamentals

Services Support

Services support concerns all aspects of guaranteeing the continuity, availability and quality of service delivered to users.

The interactive diagram below briefly summarises the main aspects of the service support methodology defined by the ITIL standards.

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