ITIL- IT Service Management

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Release Management > Overview
IT Management Fundamentals
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Incident Management
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Release Management
Service Level Management
Service Financial Management
Capacity Management
Service Continuity Management
Availability Management
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Release Management

Overview

Release Management is responsible for implementation and quality control of all the hardware and software installed on the live environment.

Release Management must work closely with Change Management and Configuration Management to ensure that all the information relating to new versions is properly included on the CMDB so that it is fully up-to-date and provides an accurate image of the configuration of the IT infrastructure.

Release Management must also keep the Definitive Software Library (DSL) up-to-date, where copies of all the software on the live system are kept, and the Definitive Hardware Storage (DHS), where spare parts and documentation for the rapid repair of hardware problems on the live environment are kept.

The interactions and functionalities of Release Management are briefly summarised in the following interactive graphic:

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Version 2.0

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