IT Service Continuity Management

Process

The main activities involved in IT Service Continuity Management may be summarised as:

• Establishing the policies and scope of ITSCM.
• Evaluating the impact on the business of an interruption in IT services.
• Analysing and predicting the risks to which the IT infrastructure is exposed.
• Establishing the strategies for IT service continuity.
• Adopting proactive risk prevention measures.
• Developing contingency plans.
• Testing those plans.
• Training staff on the procedures necessary for a rapid recovery of service.
• Periodically reviewing the plans and adapting them to real business needs.

Note: using the buttons on the graphic you can access more detailed information about the links with other IT processes.