ITIL- IT Service Management

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Service Level Management > Overview
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Service Level Management

Overview

The aim of Service Level Management is to put technology at the service of the customer.

Technology, at least so far as IT service management is concerned, is not an end in itself but a means of adding value for users and customers.

Service Level Management should seek to ensure the quality of IT services by aligning technology with business process in a way that is cost effective.

To fulfil these objectives it is essential that Service Level Management:

The interactions and functionalities of Service Level Management are briefly summarised in the following interactive graphic:

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